ITIL in the cloud.

Configuration Management / Asset Tracking / Incident / Change / Problem / Release / Knowledge

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Service and Incident Management

Allowing the correct people in your organisation the ability to track, manage and resolve incident and report on volumes / SLAs is key to keeping a set of services running. Our methods documenting key processes within your organisation and fitting these to the ITIL framework are vital to ensure no gaps are left.

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Configuration Management

Configuration management (CM) is the detailed recording and updating of information that describes an enterprise's hardware and software. Such information typically includes the versions and updates that have been applied to installed software packages and the locations and network addresses of hardware devices. the Configuration Management database (CMDB) forms the basis of any ITIL based architecture and when a system needs a hardware or software upgrade, a computer technician can access the configuration management database to see what is currently installed / configured / supported.

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Asset Tracking

Asset tracking refers to recording and tracking the changes of an asset throughout its life. Either by scanning barcode tags for physical assets or by automatic discovery and monitoring tools for assets that exist virtually or as files on a computer system.

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