You have hundreds, perhaps thousands of users. They are located all over the country, or world. They have PCs / Laptops / Mobile phones / Peripherals and they connect to your system. Your system is made up of routers, switches, servers both physical and virtual and on those devices you have operating systems, software, bespoke applications. You need to track those items. Your assets can be tracked and linked to problems / incidents / changes using our core ITIL module - The Configuration Management Database